Refund & Cancellation Policy

General principles

Refund and cancellation terms differ by Service, because each involves a different point of no return -- a visa application filed with a government authority, a driver or lounge booking confirmed with a supplier, or a package deposit paid to a tour operator. The rules below set out what is and is not refundable at each stage.

Our own service fee (the portion Voybora charges for handling your booking, separate from government fees, supplier costs, or package deposits) is non-refundable once a booking has been submitted, unless the booking could not be fulfilled due to an error on our part.

Visa services

Once a visa application has been filed with the destination country's immigration authority, the government fee portion of your payment is non-refundable, regardless of the outcome of the application -- this reflects the fee the authority itself charges to process the application, which Voybora does not control and cannot recover.

If your application is cancelled before it has been filed with the authority, the government fee is refunded in full; our service fee is refunded per the general principles above.

A visa declined by the authority is not grounds for a refund of the government fee, since the authority has performed the service it was paid for (processing the application), independent of the outcome.

Meet & greet, airport transfer, and airport lounge access

Cancellations made more than 24 hours before the scheduled service time are refunded in full. Cancellations made within 24 hours of the scheduled service time, or a no-show, are non-refundable, since a supplier (driver, agent, or lounge) has already been confirmed and scheduled against your booking.

A flight delay or cancellation reported to us in advance is not treated as a late cancellation -- contact us as soon as you know your flight has changed and we will rearrange the service where possible.

Holiday packages

Holiday packages are typically booked with a deposit followed by a balance payment closer to the departure date. The deposit secures your booking with the tour operator and is non-refundable once paid, reflecting costs the operator commits to on confirmation (accommodation holds, activity bookings).

The refundability of the balance payment, and any cancellation fee schedule closer to departure, is confirmed with you at the time of booking for the specific package and departure date, since these vary by operator and destination.

How refunds are processed

Approved refunds are returned to the original payment method used at checkout. Processing time depends on your payment provider and is typically 5-10 business days after approval.

How to request a cancellation or refund

Contact us through the Contact page with your booking reference as soon as possible -- the sooner you contact us relative to your service date or application filing date, the more of your payment is typically refundable under the rules above.

Contact us

Questions about this Refund & Cancellation Policy can be sent through our Contact page.