Frequently asked questions

Voybora is a travel-services company offering visas, airport meet & greet, airport transfer, airport lounge access, and holiday packages, across the countries we operate in.

We launched in UAE, India, Kenya, and Thailand, with more countries and services added over time. Check the Airports served page or each service page for exactly what is available where.

Every booking gets a unique reference ID by email as soon as it is submitted, along with a link to your review page where you can check its status.

Use the Contact page for a phone number, email, and WhatsApp link -- no form to fill in.

A named agent tracks your flight, meets you past immigration with a name board, assists with luggage, and walks you to your onward transfer or transport.

We recommend booking as soon as your flight is confirmed. Same-day bookings are sometimes possible depending on the airport and vehicle availability, but are not guaranteed.

Yes -- lounge access is sold as its own service and is not tied to your ticket class. Availability and included amenities vary by airport and lounge.

Accepted payment methods are shown at checkout and vary by country and currency.

See the Refund & Cancellation Policy for the specific rules per service -- visa government fees, airport-service cancellation windows, and package deposits are each handled differently.